Privacy Policy

Cloud9 Games is a venture of The Infogetics Group, LLC ("Company," "we," "us," or "our"), a Michigan limited liability company with its principal place of business at 4635 East River Rd., Buchanan, Michigan 49107. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit cloud9.games and any associated services, including our games and digital platforms (collectively, the "Site"). Please read this policy carefully. By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of the Site immediately.

1. Information We Collect

1.1 Information Collected Automatically

When you visit the Site or use our games, certain information is collected automatically by our hosting infrastructure and third-party services:

• Server Log Data: Our hosting provider, Amazon Web Services ("AWS"), automatically collects standard log information including your IP address, browser type and version, operating system, referring URL, pages visited, date and time of access, and data transferred.
• Content Delivery Network Data: The Site is served through AWS CloudFront, which may process your IP address and request headers to deliver content efficiently.
• Font and Style Requests: The Site uses Google Fonts and Tailwind CSS served via content delivery networks. When you load the Site, your browser makes requests to these third-party servers, which may receive your IP address and browser information. Google's privacy policy governs the data collected through Google Fonts (policies.google.com/privacy).
• Game Analytics: Our games may collect gameplay data such as session duration, levels completed, choices made, and device information to help us improve the gaming experience.

1.2 Information You Provide Voluntarily

We may collect personal information that you voluntarily provide when you:

• Contact us via email, phone, or other communication channels listed on the Site
• Create a player account or profile
• Subscribe to newsletters, mailing lists, or game update notifications
• Make a purchase or complete a transaction for our games or related content
• Participate in surveys, beta tests, promotions, or other interactive features
• Submit bug reports, feedback, or support requests

This information may include your name, email address, username, phone number, mailing address, billing and shipping address, payment information (processed securely through third-party payment processors), and any other information you choose to provide.

1.3 Analytics and Tracking Data

We may use analytics services (such as Google Analytics or similar tools) to collect information about how you interact with the Site and our games, including pages visited, time spent on pages, click patterns, scroll depth, and device information. These services may use cookies and similar tracking technologies.

1.4 Account Information

If we offer account registration on the Site or in our games, we may collect your name, email address, username, password (stored in hashed form), profile preferences, game progress, and other information necessary to create and maintain your account.

1.5 Transaction Information

If you make a purchase through the Site or within our games, we may collect billing and shipping addresses, order details, and transaction history. Payment card information is processed directly by our third-party payment processor(s) and is not stored on our servers.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• Provide and maintain the Site and our games: Deliver content, process transactions, manage your account and game progress, and ensure the Site and games function properly.
• Communicate with you: Respond to inquiries, send transactional notifications, provide customer support, and deliver requested information.
• Improve our games and services: Analyze gameplay patterns, diagnose technical issues, and enhance the gaming experience, performance, and functionality.
• Marketing and promotions: Send promotional communications about our games and related content (with your consent where required by law). You may opt out of marketing communications at any time.
• Process transactions: Fulfill orders, process payments, and manage returns or refunds.
• Security and fraud prevention: Detect, prevent, and address security incidents, cheating, fraud, and other harmful or unauthorized activities.
• Legal compliance: Comply with applicable laws, regulations, legal processes, or governmental requests.
• Enforce our terms: Enforce our Terms of Service and other agreements.

3. Legal Bases for Processing

We process your personal information based on the following legal grounds:

• Consent: Where you have given explicit consent to the processing of your personal information for specific purposes (e.g., marketing communications).
• Contractual necessity: Where processing is necessary to perform a contract with you or to take steps at your request prior to entering into a contract.
• Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our games, ensuring security, and preventing fraud, provided these interests are not overridden by your rights.
• Legal obligation: Where processing is necessary to comply with applicable law or regulation.

4. Disclosure of Your Information

We may share your information in the following circumstances:

• Service providers: Third-party vendors who perform services on our behalf, including hosting (AWS), analytics, email delivery, payment processing, and customer support. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Parent company and affiliates: The Infogetics Group, LLC and its other ventures to the extent necessary to provide integrated services or fulfill your requests.
• Legal requirements: When required by law, subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
• With your consent: In any other circumstances where you have given your consent to the disclosure.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity and preferences. You can manage cookie preferences through your browser settings.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Server logs: Retained for up to 90 days for security and diagnostic purposes.
• Contact and communication records: Retained for the duration of our business relationship and for a reasonable period thereafter.
• Account and game data: Retained for as long as your account is active. Upon account deletion, your data will be removed within 30 days, except where retention is required by law.
• Transaction records: Retained for a minimum of seven (7) years as required by applicable tax and financial regulations.
• Analytics data: Retained in aggregated, anonymized form and is not subject to deletion requests.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include encryption of data in transit (TLS/SSL), access controls, secure hosting infrastructure through AWS, and regular security assessments.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Portability: Request a copy of your personal information in a structured, machine-readable format.
• Opt-out of marketing: Unsubscribe from marketing communications by following the opt-out instructions or contacting us directly.
• Withdraw consent: Where processing is based on consent, you may withdraw your consent at any time.
• Restrict processing: Request that we limit the processing of your personal information under certain circumstances.
• Object to processing: Object to the processing of your personal information where we rely on legitimate interests.

To exercise any of these rights, please contact us using the information provided in Section 13 below. We will respond to your request within 30 days or as required by applicable law.

9. Children's Privacy

The Site and our games are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us immediately at eric@infogetics.com.

10. State-Specific Privacy Rights

California Residents (CCPA/CPRA)

If you are a California resident, you have specific rights under the CCPA/CPRA, including:

• The right to know what personal information we collect, use, disclose, and sell.
• The right to request deletion of your personal information.
• The right to opt out of the sale or sharing of your personal information. We do not sell or share your personal information as defined under the CCPA/CPRA.
• The right to correct inaccurate personal information.
• The right to non-discrimination for exercising your privacy rights.

To submit a verifiable consumer request, please contact us using the information in Section 13.

Other State Residents

Residents of other U.S. states with comprehensive privacy laws may have similar rights, including the right to access, correct, delete, and obtain a copy of personal information, as well as the right to opt out of targeted advertising and profiling. To exercise your rights, please contact us using the information in Section 13.

11. International Data Transfers

The Site is hosted in the United States. If you access the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Site, you consent to the transfer of your information to the United States.

12. Third-Party Links

The Site may contain links to third-party websites and services, including our parent company at infogetics.com and affiliated ventures. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page.

Your continued use of the Site after any changes to this Privacy Policy constitutes your acceptance of the updated policy.